Privacy Policy

Responsible Party Information

Introduction

Imprinting Health, under the guidance of Dr. Renaldi van Rensburg, is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal and health-related information.

Information We Collect

We collect the following categories of personal information:

Personal Identifiers

• Full name and title
• Identity number or passport number
• Date of birth
• Gender
• Contact details (phone, email, physical address)

Health Information (Special Personal Information)

• Medical history and current health conditions
• Symptoms and health concerns
• Treatment records and prescriptions
• Lifestyle and dietary information relevant to treatment

Financial Information

• Medical aid membership details
• Payment information for billing purposes

Website Usage Information

• Browser type and device information
• Pages visited and time spent on website
• IP address and approximate location

Purpose of Collection

We collect and process your personal information for the following purposes:

• To provide homeopathic healthcare services and treatment
• To maintain accurate medical records as required by law
• To process appointment bookings and send reminders
• To provide invoices for you to claim from your medical aid
• To communicate with you about your treatment and health
• To comply with legal and regulatory obligations
• To improve our website and services

Legal Basis for Processing

We process your personal information based on:

• Consent: Your explicit consent for collection and processing
• Contract: Necessary for providing healthcare services you have requested
• Legal Obligation: Required by healthcare legislation and professional regulations
• Legitimate Interest: To protect your vital health interests

Recipients of Your Information

Your personal information may be shared with:

• Medical aid schemes if required by law or with your explicit consent
• Other healthcare providers involved in your care (with your consent)
• Regulatory bodies (AHPCSA) as required by law
• Legal authorities if required by court order or law
• Service providers who assist with practice operations (bound by confidentiality)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cross-Border Transfers

Your personal information is primarily stored and processed within South Africa. If any cross-border transfer is required (e.g., cloud-based appointment systems), we ensure that appropriate safeguards are in place as required by POPIA Section 72.

Data Retention

We retain your personal information for the following periods:

• Medical Records: Minimum of 6 years after your last consultation, or longer if required by law
• Financial Records: 5 years as required by tax legislation
• Website Data: Deleted or anonymized after 24 months

Your Rights Under POPIA

You have the following rights regarding your personal information:

1. Right to Access: Request confirmation of what personal information we hold about you
2. Right to Correction: Request correction or deletion of inaccurate information
3. Right to Deletion: Request deletion of your information (subject to legal retention requirements)
4. Right to Object: Object to the processing of your personal information
5. Right to Withdraw Consent: Withdraw consent previously given for processing
6. Right to Data Portability: Request a copy of your information in a commonly used format
7. Right to Lodge a Complaint: Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details provided above.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website (with your consent)

You can manage cookie preferences through your browser settings.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage of physical and digital records
• Access controls limiting who can view patient information
• SSL encryption for website data transmission
• Regular security assessments
• Staff training on data protection

Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator:

Policy Updates

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates the most recent revision. Significant changes will be communicated to you where possible.

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact: